How do I monitor my MB usage?
It is recommended that you check your usage regularly to ensure you stay
within your package allowance. Remember your total usage includes both
your upload and download. Use our online portal to monitor your usage,
please click here.
How do I change my package?
To upgrade or downgrade your package just visit our shop!
How do I pay?
Sure broadband is a prepaid service. Just visit out shop to make payment,
payment must be received before the tenth day of each month.
Going on leave?
Please let us know when you are going on leave, we can provide advice on
outstanding payments to avoid accidental disconnections.
Reporting a fault
For internet faults please call us on 370 9000. Although our offices are
manned 24 hours, we deal with customer faults during normal business
hours (Monday-Friday 10:00-19:00 and Saturday 10:00-19:00).
The most common source of internet faults are the customer's own computer
or equipment. Have you tried power cycling both your router and computer?
Have you checked the various connections are secure? If you are using Wi-Fi,
have you tried connecting to the modem with a cable instead? Do you have
another device you can test with, say a laptop, tablet or smart phone?
Never press the factory reset button on the rear of your router as this
clears the configuration settings and it will require reprogramming.
Security - it's your responsibility
Keep your passwords for your broadband account and Wi-Fi safe, do not share
them. Make sure your wireless router has the highest level of security
selected (at least WPA or WPA2) with a secure password that includes
a mix of letters, numbers and special characters. Install antivirus software
and keep it updated. Beware of "phishing" e-mails requesting
account or personal information. Sure will never request personal information
by e-mail. For useful tips and advice for avoiding scams visit http://www.actionfraud.org.uk.